mcw66's Privacy Policy
Your personal information is fully secure with mcw66 — we are committed to protecting your privacy through SSL encryption and strict data protection practices.
This Privacy Policy ("Policy") applies to users of the mcw66 website and services. It describes how mcw66 collects, stores, uses, and safeguards your personal information. By using our services, you agree to the terms of this Policy. Please read the full Policy carefully.
Data Collection
mcw66 only collects information that is necessary to provide, operate, and improve our services. We collect data in two main ways — what you voluntarily provide and what is automatically gathered while you use our platform.
1.1 Information You Voluntarily Provide
- Name and date of birth — for identity verification and age confirmation
- Email address — for account communications and security notifications
- Mobile number — for account verification and transaction confirmation
- Payment details (bKash, Nagad, Rocket or Upay mobile wallet numbers) — for deposits and withdrawals
- Copy of ID document — as part of the KYC process, only when required
1.2 Automatically Collected Information
- IP address and device identifier — for security and fraud prevention
- Browser type and operating system
- Browsing activity on the site and page visit history
- Login timestamps and transaction records
- Information collected from cookies and similar tracking technologies
mcw66 never stores your payment card number or full bank account details. All financial transactions are processed through the security systems of the respective mobile wallets (bKash, Nagad, Rocket, Upay).
Purpose of Data Use
mcw66 uses your collected information for the following legitimate purposes. We never use your data for any unauthorised or irrelevant purpose.
Account Management
Your information is used to create, verify, manage, and secure your account. This includes age verification, identity confirmation, and the implementation of responsible gaming policies.
Transaction Processing
The necessary information is used to complete deposits, withdrawals, and other financial transactions. Every transaction is handled in a secure and verifiable manner.
Customer Support
Your information is used to help resolve your complaints, questions, or issues. Our support team is available 24/7 in Bengali and English.
Security and Fraud Prevention
Data is analysed to detect and prevent suspicious activity, protect account integrity, and counter fraud.
2.1 Marketing Communications
With your consent, mcw66 may notify you about relevant promotional offers, bonus updates, and new platform features by email or SMS. You can opt out of these communications at any time. Your data is never sold to third parties for marketing purposes.
Data Sharing and Disclosure
mcw66 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, data may be shared in the limited circumstances described below.
| Shared With | Purpose | Protection |
|---|---|---|
| Payment service providers (bKash, Nagad, Rocket, Upay) | To complete transactions | Only necessary data, encrypted |
| Technology service partners | Platform operation and maintenance | Under confidentiality agreement |
| Government and regulatory authorities | To meet legal obligations | Only on the basis of a legal directive |
| Fraud prevention agencies | To prevent fraud and money laundering | Minimum necessary data |
3.1 Legal Requirements
If there is a court order, government directive, or a lawful request from a law enforcement agency, mcw66 may provide the information required to comply with its legal obligations. Where legally permitted in such cases, we will attempt to notify you.
Data Security Measures
mcw66 has adopted industry-standard security measures to protect your personal and financial information. Our platform is fully protected by SSL (Secure Socket Layer) encryption, which keeps your data completely encrypted during transmission and receipt.
- SSL/TLS Encryption: All our data transmissions are protected by 256-bit SSL encryption.
- Firewall Protection: Advanced firewall systems prevent unauthorised access.
- Two-Factor Authentication: Two-factor authentication is available for account access.
- Regular Security Audits: Regular system audits are conducted by independent security experts.
- Data Minimisation: Only necessary information is collected and stored.
- Access Controls: Strict internal access controls — only authorised staff can access user data.
That said, no online system is one hundred percent infallible. While we strive to ensure the highest level of protection, you are also advised to keep your password confidential and avoid logging in from unfamiliar devices.
Cookie Policy
mcw66 uses cookies and similar technologies to improve your experience on the site and to maintain important service functionality. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential Cookies: Required for basic site functionality — to manage sessions, maintain security, and preserve login state.
- Performance Cookies: To analyse site usage patterns and improve the user experience.
- Preference Cookies: To remember your language preference and other personalised settings.
5.2 Cookie Controls
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit certain key site functions and cause issues with logging in or completing transactions.
Data Retention Period
mcw66 retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations.
- Active Accounts: All relevant data is retained for the duration the account remains active.
- Closed Accounts: After an account is closed, financial and identity-related data is retained for a defined period as required by law.
- Transaction Records: Transaction history may be retained for an extended period for financial security and legal compliance.
- Technical Logs: Retained for a limited period for security monitoring purposes.
Your Rights
As a mcw66 user, you have certain important rights over your own data. We respect these rights and are committed to helping you exercise them.
Right to Access
You can find out at any time what information mcw66 holds about you and request a copy of that data.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request that it be corrected. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances you can request that your data be deleted. However, where legal obligations exist, some data may need to be retained.
Right to Object to Processing
You have the right to object to the use of your data for marketing purposes. Upon receiving such a request, we will act as quickly as possible.
7.1 How to Exercise Your Rights
To exercise any of your data-related rights, please contact our support team. We will process your request after verifying your identity. You can reach us via live chat or by email at [email protected].
Protection of Minors' Data
mcw66 is for users aged 21 and above only. We never knowingly collect personal information from minors. An age verification process is applied at the time of registration.
If we become aware that a minor's information has been collected inadvertently, we will immediately delete that data and close the associated account. If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes
mcw66 may update this Privacy Policy from time to time. Amendments may be made due to legal changes, new technologies, or changes to our services.
If any significant changes are made, we will update the "Last Updated" date at the top of the page and, where necessary, send a notification to your registered email address. Continued use of the site after changes have been made will be considered acceptance of the updated Policy.
Previous versions of this Policy may be available on request. To contact us, email [email protected] or use our 24/7 live chat support.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We are ready to assist with any privacy-related matter.
For more information, please read our Terms and Conditions and Responsible Gaming pages.